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Store Policies

Return Policy:

Items in original condition may be returned within 30 days for a full refund. We define 'original condition' as an item that is returned in new condition with factory packaging seals unbroken.

Defective items may also be returned within 30 days for a full refund, regardless of whether they have been used or not. After 30 days, defective items will be repaired or replaced according to the manufacturer's warranty policy.

Due to the personal nature of our products, it is difficult for us to accept (non-defective) returned items that have been used, or those whose packaging seals have been broken. However if you are unsatisfied with your purchase, you may return it for store credit (minus a minimum 10% restocking fee). The purpose of this restocking fee is to account for the costs of restoring the item to be resold as used.

Please Note:
We reserve the right to deny refunds or exchanges on any items that show signs of customer neglect or abuse, or products returned in a state that is unfit or unsanitary for customer service representatives to handle. Used items that are returned without being thoroughly cleaned, risk being disposed of for sanitary reasons.

Buyers will be responsible for the cost of return shipping if they decide to return an item for refund or exchange. Any extra fees paid during checkout for expedited or international shipping are non-refundable.

Shipping Info:

Domestic packages:

Standard Shipping – Free for all domestic orders over $50. Most Small packages under 13 ounces will be shipped via USPS First Class and arrive within around 2-3 business days. Larger packages will typically be shipped via FedEx ground and arrive within 1-5 business days.

Priority/Expedited Shipping - We will generally either use USPS Priority or FedEx 2nd Day Air. Your purchase should arrive within about 2-3 business days of purchase.

Overnight/Express Shipping – We will either use USPS Express or FedEx Overnight Shipping. If your purchase is made before Noon CST, you can expect your item to arrive the next business day.

International packages:

Standard Shipping – Items will be shipped via USPS Priority International, and should arrive within about 2-3 weeks.

Express Shipping – Items will be shipped via USPS Express International, and should arrive within about 3-5 business days.

Please Note: International customers are advised to check with their local customs office to see if duties/taxes will apply to your purchase.

Terms and Conditions:

You must be at least 18 years of age to view or purchase items from this website, and by purchasing from the site users warrant that they are 18 years of age or older.

We require that shipping addresses match the billing address on file with your credit card company or bank. Purchases of higher value will typically require a signature upon delivery.

The Other Side does not accept responsibility or liability for the use to which the products displayed, advertised or sold within this site are put.

All Customers and users of this site are encouraged by The Other Side to know and abide by the laws of the jurisdiction in which they are situated. If you are not sure then do not buy and seek appropriate advice first.

The Other Side may change or withdraw any part of The Other Side at any time without notice.

Media on The Other Side may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

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